Wilkins franchisees ‘satisfied with life’

It's been another excellent year for the team at Wilkins Chimney Sweep who have received a huge seal of approval from their business partners.

Wilkins franchisees ‘satisfied with life’

It’s been another excellent year for the team at Wilkins Chimney Sweep who have received a huge seal of approval from their business partners.

The head office team at Wilkins Chimney Sweep have been given the thumbs-up by their own franchisees. In an anonymous survey carried out by Work Buzz, franchisees responded by saying they couldn’t be happier with their work-life balance. And they were also unanimously satisfied with the support they were receiving from those at the company’s Wiltshire HQ.

In addition to the 100% ratings Wilkins received for both of these categories – ‘work life balance‘ and ‘head office support‘ – the franchise enjoyed a 92% rating for ‘overall satisfaction’. And to cement what has been another strong year for Wilkins, the company’s overall rating also improved. To celebrate another set of positive results, following this latest Work Buzz survey, Wilkins received a certificate of ‘Continuous Improvement‘ in recognition of increasing their overall score three years in a row. 

Work Buzz‘s Franchise Satisfaction Benchmark (FSB) survey invites existing franchisees to answer 31 questions based on their experiences.  The survey examines the entire franchise package, taking into account a number of different areas, such as: training and support; the franchise system; culture and relationships; leadership; value; rewards and general satisfaction. 

Lisa Kimber, franchise manager at Wilkins Chimney Sweep, said: “We were very pleased to receive our ‘Continuous Improvement‘ certificate following the survey. Last year was incredibly successful for Wilkins. Our franchisees carried out more sweeps, and our network turnover was higher than it has ever been before. We took on new franchisees, received 10,000 Trustpilot reviews with a 97% positive rating, and made the Elite Franchise ‘Top 100 list’.”

Wilkins Chimney Sweep is part of the Taylor Made Franchising group of franchises, founded and owned by Darren Taylor. The other four franchises in Darren’s successful stable of businesses are: StumpBusters UK Ltd, PVC Vendo, Traas Pest Control and Thomas Cleaning.

Lisa added: “The team at Taylor Made Franchising and Wilkins head office take support of our franchisees very seriously. We will be addressing all issues highlighted by the results. This survey gives us a great opportunity to improve our offering for both present and future franchisees. With a bit of fine tuning, hopefully we’ll be finalists in the 2021 Best Franchise Awards, which is also run and organised by Work Buzz.”

And another satisfied person was Darren Taylor, managing director of Taylor Made Franchising, who remarked: “I am delighted with the results of the survey, and pleased that so many of our franchisees took part. I know the Wilkins’ team will continue to work with franchisees to maintain our high standards over the coming 12 months.”

ABOUT THE AUTHOR
Andy Swales
Andy Swales
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