Our 24 hours a day, 365 days a year emergency service responds to a wide range of issues for both domestic and commercial customers, it’s not just drains we unblock! We have a dedicated National Accounts Team that manages the relationship with some pretty big national clients. On a local level our franchisees can tap into a wide portfolio of marketing materials to support their local activity and all franchisees have locally based commercial customers they look after.
We pride ourselves on delivering excellent levels of customer service and are constantly looking for ways to improve; for example, we have recently established a network of Customer Service Training Centres up and down the country, bringing our engineer training in-house ensures the training is highly relevant and tuned to the needs of our customers.
Another key feature of our business is the relationship we have with British Gas. Dyno provides a high-level service to British Gas Homecare customers which means that each Dyno franchise enjoys a ready-made customer base which can provide a valuable income stream to complement the local on-demand market and commercial customers generated by the franchisee.