Getting the most out of your franchise by instilling a kind culture

In a world that often seems to be getting more divided, it can be the small acts of kindness from people, businesses or services that makes a huge impact on those around us.

Getting the most out of your franchise by instilling a kind culture

In a world that often seems to be getting more divided, it can be the small acts of kindness from people, businesses or services that makes a huge impact on those around us. The phrase “nice guys finish last” is so regularly thrown around in business discussions, that it can come as a surprise to people when you tell them that showing kindness can have a hugely positive impact. Here Justin Nihiser, the CEO of international kids’ coding brand, Code Ninjas, gives his top tips for instilling a kinder culture to get the most out of the operations in your business. 

Often, budding entrepreneurs, business owners and franchisees are told they will fail unless they’re ‘cutthroat’ and ‘unforgiving.’ Speaking on my experience though, thinking of kindness as an investment in the community in which you operate can reap far more rewarding long-term success. 

As an international kids’ coding franchise, kindness has been a key foundation to the success of our operations at Code Ninjas. So here are my thoughts on how to ensure kindness is effectively employed in your business. 

Let your team know they’re appreciated

As a business owner, you have the responsibility of ensuring your team feel equally appreciated. Showing your staff that same level of kindness and attentiveness reminds them that they are valued and respected, which can ultimately reflect positively on the delivery of your services. Making sure your team know they are valued with social events and regular small gestures of thanks will naturally bring you closer together and will keep them from feeling like their role is expendable. 

Approach operations each day with thoughtfulness and respect

The likelihood of you encountering an eclectic mix of people in business is very likely. Whether you’re a franchisor, franchisee, or member of staff, radiating kindness can positively boost the operations of your business. 

In management positions, having an ‘open-door policy’, or being prepared to offer some respite from a busy working day to have some fun for five minutes can demonstrate to your team that you care about their wellbeing as much as the business itself. 

Regularly give recognition and commendation

It’s important to celebrate the wins and successes of the business, no matter how big or small. From just graduated employees all the way up to CEOs, everyone should be shown regular recognition and praise for the contributions they make to the business. By regularly acknowledging the hard work and commitment from a team, it can significantly boost morale and give the team the added motivation to go the extra mile. 

Show care by giving back 

Similar to demonstrating appreciation for loyalty, regularly giving back to the community is a great way of showing your business has a cooperative and caring ethos. Finding creative ways to help people or other businesses in the community will boost your reputation and show that you care about those who have helped you get to where you are. This can come in the form of donating your time and knowledge where needed, running promotions for local businesses in the area, or supporting causes that mean a lot to your family and others in the community. 

Don’t forget to be kind to yourself!

This is possibly the most important piece of advice that you will hear in business and something that we all need reminding of once in a while. Making sure that you’re kind to yourself and rewarding your own success is equally as important as doing so for your team and community. Taking breaks, striking a healthy work-life balance, taking up a hobby, or simply treating yourself are all easily accessible ways to exercise self-care. 

Approaching the operations of your business with kindness should absolutely be a priority but it’s equally important not to drop the ball. Being an attentive, ‘open-door’ business owner or manager is imperative to maintaining team reputation and morale, but this shouldn’t mean you sacrifice your sharpness and entrepreneurial drive. Remember, maintaining certain standards for yourself should only take your successes further. 

ABOUT THE AUTHOR
Justin Nihiser
Justin Nihiser
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