A number of Home Instead franchise offices have recently been delighted to receive an outstanding rating by the Care Quality Commission (CQC), a status achieved by only 3% of home care companies. They have been praised for their dedicated care teams, exceptional training programmes and innovative approach to care that puts clients at the heart of everything they do.
Those that have recently gained this rating are Home Instead Oxford, Home Instead Warrington & Lymm, Home Instead Staffordshire and Home Instead Cheshire West.
Outstanding by name and by nature
Ruth Brown, MD of Home Instead UK & Ireland, says: “We are delighted to be the home care company with the most CQC outstanding ratings, and it is fantastic to see the number continuing to grow. Offering exceptional support to franchisees, which responds to the growing needs of our older population, is how we ensure that they offer market-leading care. The hard work of our franchise teams is what makes our care so popular in communities across the UK.”
Receiving the regulator’s highest rating speaks volumes about the quality of care these offices provide within their communities. As part of its inspections, the CQC speaks with care professionals, clients and families to understand their experiences of the service. Their feedback painted a glowing picture of Home Instead as both a company that provides compassionate care and a supportive employer.
Home Instead franchise teams are more than local business owners. They are trusted figures in the community, providing much-needed advice to families seeking support for their older loved ones, and signposting to other helpful groups and services. The CQC recognised the impact of this, crediting teams for keeping older people connected to their communities.
Ruth continues: “Congratulations to these four franchise teams who have received an outstanding rating. You set the blueprint for quality home care, and I cannot wait to see you continuing to make a difference.”
Key takeaways
- Home Instead UK is now the home care company with the most CQC Outstanding ratings in England, following four new ratings awarded to offices in Oxford, Warrington and Lymm, Staffordshire and Cheshire West.
- CQC Outstanding is the Care Quality Commission’s highest rating, a status achieved by only 3% of home care companies.
- Ruth Brown, MD of Home Instead UK & Ireland, credits the hard work of franchise teams, and the support Home Instead gives its franchisees, for the quality of care they offer.
- The CQC praised the offices for their dedicated care teams, exceptional training programmes and innovative approach to care, and credited them for keeping older people connected to their communities.
- Home Instead franchise teams are more than local business owners: they are trusted figures in the community, advising families who are seeking support for older loved ones and signposting them to other services.
