Brackley-based business is riding high as contented consumers give their verdict.
Satisfied customers continue to give Drain Doctor the thumbs up, with the Northamptonshire-based company recently receiving its 1,500th review on Trustpilot. Since signing-up with the influential consumer review website, Drain Doctor has achieved an average Trustpilot score of 4.8 out of 5.
This is higher than any other national company within the industry. With headquarters in Brackley, Drain Doctor runs a network of franchises which span the United Kingdom from Fife in Scotland to deepest Cornwall.
According to Drain Doctor‘s Marketing and Communications chief, Joshua Barker: “This shows we’re the UK’s most trusted national drainage and plumbing company for both domestic customers and commercial clients alike. This latest landmark is credit to all the hard work of our local engineers, who work around the clock to provide a first-class experience for their local communities. We are ready to deal with any emergency.
“Drain Doctor‘s dedication and resilience throughout the pandemic has perfectly illustrated the organisation’s values and customer-centric focus – despite the obvious challenges and adversity experienced during the past 18 months. We will always go the extra mile and we are delighted that this has been demonstrated with our Trustpilot ranking.”
Despite the existence of Covid-19, Drain Doctor‘s network has grown extensively across the UK, thanks to the addition of new franchisees. Each regional team is equipped with talented engineers who pride themselves on responding swiftly to customers, to provide reliable maintenance, repairs and installation services.
And Owen Deere, head of local strategy, explains: “Drain Doctor‘s honest and open approach to reviews, allowing all customers to leave a good or bad opinion on our service, has illustrated the quality of our teams. Achieving that score, from more than 1,500 reviews, demonstrates our commitment to customer service. We hold ourselves to the highest standards to ensure our customers are always safe and in good hands. I am excited to continue the Drain Doctor story.”
About Drain Doctor: It is an emergency plumbing, blocked drains and drain repair service that covers 50 locations across the UK. It offers a reliable, cost-effective and trustworthy 24-hour call-out service for both domestic and commercial customers. The company won a Rising Star award at last December’s HSBC-sponsored Elite Franchise Top-100 ceremony.
About Neighborly: Is the world’s largest home services franchisor that owns 28 brands which collectively operate 4,500 global franchises and serves more than 10 million customers across nine countries. Neighbourly operates online platforms that connect consumers to service providers in their local communities.
About Trustpilot: With headquarters in the Danish capital of Copenhagen, the company was formed in 2007 and is a consumer review website which allows customers to rate businesses worldwide. Nearly one million new reviews are posted every month.
