Build a resilient business with purpose
Concept Claim Solutions is the UK’s longest-established property insurance claims management franchise. For 24 years, franchisees have helped homeowners and businesses recover after fires, floods, storms, escape-of-water incidents and subsidence.
Demand is not dependent on discretionary spending. ABI figures show UK property-insurance payouts reached a record £6.1 billion in 2025, the highest since records began.
Weather-related payouts increased by 14%, while the average home-insurance claim rose by 15%. Hotter summers, flooding and severe storms are increasing the need for insurance-claims support.
Concept Claim Solutions is authorised and regulated by the Financial Conduct Authority to manage insurance claims. Franchisees operate as its Appointed Representatives, working within Concept’s regulatory framework.
Upon the insurer authorising the claim, the insurer is invoiced and pays the funds into Concept’s FCA-regulated client account, supporting franchisee cash flow.
Franchisees combine the roles of Loss Assessor and Project Manager. They assess damage, interpret policy cover, gather evidence, negotiate with insurers and guide customers from loss to recovery. Customers benefit from one advocate who challenges delays and coordinates the full end-to-end process.
This is a scalable model. Franchisees operate from home with low overheads and can remain owner-operated or build a team. No insurance or construction experience is required.
Training includes five days at Head Office in Preston followed by five field-mentoring days. It covers claims management, policy interpretation, FCA compliance, surveying, vulnerability, negotiation, project management, marketing and business development.
Workshops, webinars and coaching are ongoing after launch, while BDMA, CII and CILA pathways support technical progression.
Comprehensive support enables franchisees to focus on customers and growth. Central call handling captures enquiries and helps to book appointments. Claims specialists review policies, help prepare for customer visits and identify coverage issues.
Technical teams assist with Schedules of Works, insurer negotiations and project-management plans. Franchisees can access vetted contractors and ask Head Office to appoint and manage them, reducing risk and increasing capacity.
A Business Development Manager provides coaching on lead generation, networking and referral relationships. Franchisees receive a local landing page, marketing materials and first-year accountancy support. Monthly network meetings combine industry insight, peer collaboration and proven practice.
The bespoke CRM provides scheduling, a price book and visibility of claims, actions and costs. The Concept Hub brings training, technical guidance, compliance updates and templates together in one searchable resource.
Cinder Franchise Well accreditation embeds wellbeing within the model. Franchisees receive training, 24/7 resources covering stress, resilience and mental fitness, plus access to Mental Health First Aiders.
With 55+ UK franchisees, ten consecutive EF100 rankings and over 20 industry awards, the model is proven.
In 2026, CCS won Loss Assessor of the Year at the British Claims Awards. Franchisee Junaid won Rising Star of the Year at the Modern Claims Awards, while franchisee Paul became one of three national Customer Focus finalists at the BFA HSBC UK British Franchise Awards.
Concept offers more than a proven business model: it gives ambitious franchisees the opportunity to build a scalable enterprise while helping customers rebuild homes, businesses and lives.
Testimonials
Helping customers regain control and move forward is incredibly rewarding. Although I run my own franchise, I never feel alone; the encouragement, expertise and friendship across Head Office and the wider network make me feel part of something special, all working towards the same purpose.
Simon Kempster, Concept Claim Solutions (Walthamstow)
Three years into my journey with Concept Claim Solutions, I’m proud of how far the business has come and more excited about what lies ahead. I’ve built strong relationships, developed my experience and created foundations for growth. The model gives me the flexibility to shape the business around my ambitions, while the network’s knowledge and support provide the confidence to keep expanding and pursuing opportunities.
Adam Millard, Concept Claim Solutions (Plymouth and Torquay)
When I joined Concept in 2018, I entered a new industry with no experience. Since then, I have built a business turning over more than £1m while achieving the independence I wanted. I love standing alongside policyholders, ensuring their voices are heard and helping them secure fair outcomes. If you trust the model, follow the proven systems and put customers first, it can become incredibly rewarding.
Karl Dimmock, Concept Claim Solutions (Horsham)