PSince 2001, Petpals has led the way in professional pet care across the UK. As the nation’s longest established multi-service pet-care franchise and a founding member of the Pet Care Franchise Association (PCFA), we’re committed to raising standards and enriching the lives of pets and their owners.
With a trusted network covering more than 150 territories nationwide, Petpals offers a full range of pet-care services, including dog walking, home boarding, pet and cat sitting, puppy and elderly dog care, small pet care and pet transportation. Every service is delivered with the same core values of honesty, integrity, and excellence.
Our franchisees are fully insured, DBS checked and professionally trained to ensure the highest standards of welfare and customer service. Each Petpals business tailors its services to meet the needs of local pet owners while benefiting from the strength and reputation of a respected national brand.
When you join Petpals, you gain more than just a business model – you join a community of passionate, like-minded professionals who love what they do. Franchisees receive comprehensive training and guidance across all operational, business, and legislative areas, along with access to our in-house vet and animal behaviourist.
We continually invest in new technology and innovation, enabling franchisees to offer modern, value-added services such as GPS-tracked walks, a Doggie Swim Club and Wedding Dog Chaperone service. Our commitment to innovation ensures franchisees stay competitive and trusted within their local markets.
From day one, our experienced head office team supports you through every stage of your journey – from business launch and PR campaigns to ongoing development and growth coaching. Whether you choose to operate as a single owner or develop a multi-territory management business, our proven systems and support structure will help you achieve your goals.
With strong market demand and the UK’s pet population at an all-time high, there’s never been a better time to build a successful business doing something you love.
Join Petpals and turn your passion for animals into a fulfilling career – backed by a trusted, ethical, and forward-thinking brand with over two decades of franchise expertise.
Why Petpals:
As well as a great ROI, being part of our established national brand brings you many additional benefits:
• A low-risk, supported way to set up your own business
• Full training for you and your management team in the Petpals systems, code of ethics and values
• Guidance through the comprehensive legislative requirements of the pet-care industry
• Pre-launch and ongoing support
• A regular income stream with great growth potential
• As either a single owner-operator franchise to a large multi-territory management franchise, Petpals has the wealth of experience to support your business goals.
Support:
• Comprehensive head office and on-site training including business, operational and technical aspects
• On-site business launch support
• Accounting support
• Marketing support
• On-going training and development in pet care with access to a pet-specific training platform, along with advice from our in-house vet and animal behaviourist.
• Comprehensive pre- and post-launch PR and marketing programme.
Testimonials
“I absolutely love being a Petpals franchisee, as well as the obvious pleasure of working with animals and enjoying the outdoors, it’s been brilliant to meet new and existing customers, and I am thoroughly enjoying being my own boss.” – Peter Lee, Petpals Bracknell & Wokingham.
“Without the support of Petpals UK I would probably be treading water as the model provided by them is very comprehensive and has been proven to be successful by other franchisees. I know that if I need any advice or assistance then all I need to do is pick up the telephone or send an email.” James Callow, Petpals Crawley.
“Our investment in a Petpals franchise was always an investment in our future. Our quality of life has improved no end since we signed on the dotted line 15 years ago – and whilst our lives have changed in that time, our franchise has been a constant source of income and professional satisfaction.” David Gray, Petpals Darlington.