EF_Ops_Header

Pimlico Plumbers

Founded in 1979, Pimlico Plumbers has grown from a small family-run business in London into one of the UK’s most recognisable and trusted home-service brands.

Minimum Investment

On Application

Annual Fees

On Application

Full Investment

On Application

Additional Funding Support

On Application

Franchise Industry

Home Services

Estimated Annual Profits

On Application

Built on a reputation for reliability, professionalism, and impeccable customer care, Pimlico Plumbers has become the gold standard in plumbing, heating, and property maintenance services.

Today, its franchise model offers ambitious entrepreneurs the opportunity to partner with a brand that has dominated its sector for more than four decades.

Boasting an Excellent rating and over 10,500 reviews on Trustpilot, Pimlico Plumbers is backed by a legacy of consistent, high-quality service. Fuelled by ongoing innovation and a relentless commitment to customers, it remains a leader in the trade sector. Its unmistakable fleet has become a symbol of reliability across London.

A Proven, Powerful Business Model

Pimlico Plumbers service model is built on rapid response, expert workmanship, and customer-first thinking, offering a comprehensive range of services including plumbing, heating, drainage, electrical work, carpentry, roofing, and general maintenance. With such a broad spectrum of services, customers know that when they call Pimlico Plumbers, they are contacting a one-stop provider capable of handling almost any home or commercial job.

Pimlico Plumbers franchisees benefit from a powerful infrastructure: dedicated marketing support, a 24/7 customer contact centre, training, and operational guidance refined over decades. This ensures franchisees can begin earning from day one while maintaining low overheads and structured pathways.

How the Service Works

Pimlico Plumbers success is built on a simple yet highly effective model:

1. Customers make contact 24/7
The company’s established 24/7 contact centre ensures no opportunity is missed. Calls and enquiries are dispatched to franchisees, allowing them to deliver fast responses and exceptional service.

2. Setting the standard
From emergency call-outs to scheduled repair and installation work, engineers arrive fully equipped, uniformed, and supported by Pimlico Plumbers operational guidelines.

3. Transparent pricing and trusted workmanship
Pimlico Plumbers clear pricing structure and rigorous quality standards keep customers returning year after year. 

4. Ongoing customer relationship building
With a strong brand behind them, franchisees enjoy high repeat business and strong word-of-mouth referrals.

Heritage, Innovation, and a Brand That Stands Apart

Pimlico Plumbers longevity is a testament to how well the service works. Many customers have relied on Pimlico Plumbers for decades, drawn in by the reliability of the brand and its high service standards.

Pimlico Plumbers also leads the way through investment in:

  • Technology – advanced booking systems, digital tracking, and automated scheduling
  • Brand identity – one of the most recognisable in the UK home-service sector
  • Training – comprehensive induction programmes plus ongoing technical and business support
  • Marketing – strong brand visibility supported by strong digital effort

Franchisees gain access to a blueprint refined over more than 40 years, one that prioritises experience, efficiency, and customer satisfaction.

Unmatched Support for Franchisees

Pimlico Plumbers franchisees receive hands-on support from a dedicated franchising team. This includes:

  • Regular business growth coaching
  • Help and support with training
  • Marketing and digital advertising management
  • Systems training to reduce administrative workload

Join the UK’s Most Iconic Home-Service Brand

Pimlico Plumbers has consistently grown year on year, fuelled by investment, innovation, and an unwavering commitment to quality. With strong demand for skilled trades across the UK, now is the perfect time to join a franchise that customers already trust.

If you’re ready to build a successful business with an iconic brand behind you, Pimlico Plumbers is ready to welcome its next franchise partners.

EF100 People's Choice Award

Contribution
Pimlico Plumbers supports the London community through NHS discounts/free emergency repairs (£70,000 saved), patronage of HoneyRose Foundation (special days/holidays for 890+ terminally ill adults), Christmas fundraising (£10,000 for Annabelle Rose Thomas Appeal), and Winter Warmer Hampers with Secret Hampers, providing festive food and boiler service vouchers for elderly/vulnerable people.
Support
We offer a three-day induction covering operations, marketing, sales, and accounts, plus weekly check-ins for two months. Franchisees access specialist product training, quarterly growth sessions, and a buddy system with experienced peers. Ongoing support includes scenario planning, new marketing tools, website updates, a 24/7 contact centre, and regular advisory forums to drive growth and reduce attrition.
Innovation
Pimlico Plumbers is digitising operations to streamline scheduling, improve franchisee support, and enhance the customer journey. Manual allocation now takes seconds instead of hours, saving 30+ hours daily. Centralised dashboards and smart contact centre tools boost responsiveness, while job management systems simplify tracking, invoicing, and resource alignment, increasing efficiency, transparency, and customer satisfaction.
Future
Our goal is to remain London’s top property improvement choice. We’ll boost marketing ROI via ROAS, strengthen customer loyalty with Braze, improve contact centre efficiency using AI, and enhance franchisee performance through NPS insights. Plans include a luxury home renovation offering with a showroom, expanding from 240 to 300 franchisees, and growing sustainability and commercial solutions to drive revenue and retention.

Franchise enquiry

Please send me free, no obligation information about this franchise opportunity.
Full Name *
Email: *
Telephone *
Postcode *
Investment Level *
Location *
Comments or questions?

We only send your details to the specific franchise companies you nominate. We do not share or sell your information. This advertisement does not constitute a franchise offering. Please read our terms and conditions for full details.

Find your elite franchise

Minimum Investment
Minimum Investment - slider
£ 0 £ 250,000