Since beginning its franchising journey in 2013, the company has grown to 125 branches, each committed to providing safe, reliable care and building strong relationships with pets and their owners.
A big part of what makes We Love Pets stand out is its focus on doing things the right way. It was the first pet care franchise to achieve ethical accreditation from The Good Shopping Guide, demonstrating the company’s commitment to responsible practices and high animal welfare standards. Its “No Pack Walking” policy reflects this perfectly – every pet receives individual attention, and their safety always comes first.
Franchisees receive a level of training and support the company is genuinely proud of. New owners take part in a week-long induction covering everything from animal behaviour and care to customer service, marketing, HR, and managing a small team. This continues throughout their first year with a structured CPD pathway designed to build confidence and skills gradually. In addition, every franchisee receives access to the company’s online learning platform, AnimalEd, which provides unlimited short courses covering leadership, recruiting locally, business skills, animal care, and behaviour.
Once they are up and running, the support continues. Franchisees receive monthly check-ins, quarterly business reviews, and access to a large specialist support team that includes a Success Manager, an in-house lawyer, a performance executive, and experts in animal behaviour, finance, marketing, and operations. The company also offers a performance pathway to guide branches that need additional support.
Innovation is at the heart of how We Love Pets operates. The company has invested heavily in technology, including the development of We Love Pets Connect, its AI-powered operational platform. It replaces outdated admin systems and provides intelligent search tools, interactive mapping, streamlined scheduling, and real-time business dashboards. Designed to be easy to use, the platform saves franchisees valuable time and helps them focus on the parts of the job they love.
Culture is another key strength. We Love Pets is a friendly, down-to-earth business that genuinely cares about the wellbeing of pets, customers, and franchisees. The company runs wellness retreats, provides mental health resources, and offers ongoing learning opportunities. Its network is supportive, collaborative, and full of people who share a passion for animals.
We Love Pets continues to grow at a strong pace, supported by national media coverage, award recognition, and excellent customer feedback. With plans to expand into Ireland and Canada, the next few years will be an exciting period for the business – and for those who join it.
For anyone seeking a meaningful, flexible career that combines professional support with a genuine love of animals, We Love Pets offers the chance to build a business that is both rewarding and impactful.
Testimonials
Karen and Philip describe joining We Love Pets as one of the best decisions they’ve made. After relocating from South Africa, they built a trusted, successful pet care business with strong support from head office. They say the franchise has given them a meaningful, flexible career centred around animals, with expert guidance available whenever they need it. – Karen & Philip – Belfast Franchisees
First-Year High Performer – £70k Turnover
One franchisee achieved £70,000 turnover in their first 12 months, crediting the structured training, hands-on launch support, and well-recognised brand for their rapid start. They highlight the supportive nature of the head office team, noting that the guidance provided at each stage gave them the confidence and tools to build a successful business from day one.