Lisa Stead, CEO of Stagecoach Performing Arts, explores what franchise owners can learn from relationship management in children’s activities, and why retention is a leadership responsibility from day one

Rebecca Newenham, an experienced entrepreneur, business mentor, and franchise consultant, explains why effective call handling matters for franchisees and franchisors, and how a telephone answering service could help

Renfrewshire-based children’s sports franchise Tots United wins five awards including Overall Class Provider of the Year, with its founders eyeing further UK and international franchise expansion

Freedom over fortune: fewer than one in 13 franchisors say money is the main motivation for new franchisees, the EF100 2027 survey finds

Google has run four spam updates in 2026, and duplicated franchise location pages are now a liability rather than a shortcut – here is how to divide the work between head office and local franchisees

Helen Mackellar, Business Planning and Funding Manager at The DT Group, explains why the period immediately after a VAT payment is the best time to review your cash flow strategy and consider how to manage future tax liabilities more effectively

A proven model can reduce uncertainty, but no franchise system can replace the judgement, effort and leadership of the person running it

Sue Tumelty, Executive Chair of The HR Dept, uses five Halloween archetypes to explore genuine workplace issues – from moonlighting and right-to-work checks to presenteeism and age discrimination

Liam Hobbs of More Than Loft Ladders sets out the steps that can take you from first enquiry to franchise launch in around 100 days

The global sandwich chain is rolling out Blueprint, a new restaurant design and brand platform for EMEA, with a target of doubling its footprint to 10,000 restaurants across the region

Home Instead UK now holds more CQC Outstanding ratings than any other home care company in England, following four new ratings for offices in Oxford, Warrington and Lymm, Staffordshire and Cheshire West

Reach and impressions are easy to measure, which is why so many franchisors lean on them. But being seen is only the start of the journey