More Than Loft Ladders (MTLL) has achieved 5-Star Franchisee Satisfaction in its first independent survey conducted by WorkBuzz, the organisation behind the Franchise Satisfaction Benchmark. The franchise has also been re-accredited as an Expanding Franchisor Member by the British Franchise Association.
Liam Hobbs, Managing Director at MTLL, said: “We are delighted to achieve five-star status at the first time of asking. Everyone across our network has contributed to getting us to this point, from our franchisees to the team behind the scenes. This recognition is testament to the hard work and dedication of everyone involved.”
Survey highlights
- 100% of franchisees have confidence that MTLL’s training and support aids their business.
- 97% trust the direction and decisions made by MTLL’s leadership team.
- 95% of the network value MTLL’s culture and approach to building relationships with franchisees.
- 92% have faith that MTLL’s systems are proven to be beneficial to their business.
The survey also found that every respondent was proud to be an MTLL franchisee, and all those surveyed said they would recommend the franchise to others.
Sharon Weston, Head of Franchising at WorkBuzz, said: “What is particularly valuable for us is that the survey does not just show what is going well – it also helps identify areas for development. MTLL has shown a genuine commitment to listening and improving, which is exactly what the best franchise brands do.”
Weston added: “For us, the next step is about turning that insight into action. They have a brilliant group of people at MTLL and we look forward to supporting them as they continue to grow.”
Key takeaways
- More Than Loft Ladders achieved 5-Star Franchisee Satisfaction in its first WorkBuzz independent survey.
- 100% of MTLL franchisees expressed confidence in the brand’s training and support.
- 97% of franchisees trust the direction and decisions made by MTLL’s leadership team.
- Every survey respondent said they were proud to be an MTLL franchisee and would recommend the franchise to others.
- MTLL has also been re-accredited as an Expanding Franchisor Member by the British Franchise Association.
