Franchising is all about using and becoming part of a proven model and Brand. To succeed, you need to fully understand that model and how to apply it effectively. That’s why strong training isn’t just helpful, it’s essential.
So what should you be looking out for? For me, there are three core areas to examine: Initial training. Ongoing support. The operations manual
Initial training
It’s important to make sure the initial training matches your level of experience. For example, if you’re from a plumbing background and join a plumbing franchise, you’ll likely need minimal support with the day-to-day physical work. Where you may need more help is in the business side, running your own company, marketing, managing finances, or using the franchisor’s systems.
On the other hand, if you’re making a complete career change, you’ll need more comprehensive training to make sure you hit the ground running Take the KBB sector (Kitchens, Bedrooms, Bathrooms), where I work: training might need to cover everything from supplier relationships, sales techniques and software systems, through to more complex areas like kitchen design, spatial planning, technical constraints, appliance specs, materials, plumbing, electrics.
In either case, your training should take into account your existing skill set and fill in the gaps. It’s the franchisor’s responsibility to provide this, but it’s also your responsibility to ask for more if you feel you need it. Don’t be afraid to speak up.
Operations manual
Every franchise should provide a detailed operations manual, the blueprint for how the model works. Traditionally, this should have been a massive document, hundreds of pages long. These days, thankfully, many franchisors are modernising, offering more interactive ways to access the same information.
Think: online learning modules, step-by-step videos, live demos, and searchable knowledge bases. The best franchises recognise that we all learn differently and back up their manuals with personalised training and practical resources to help franchisees succeed.
Franchise support
Support is one of the biggest advantages of joining a franchise. When things get tough, or you’ve got a technical query, there should be someone there to guide you. Support will look different depending on the sector and the franchise.
How often do you get in-person or virtual check-ins? How quickly can you speak to someone when you need help? In my business, video calls are a key part of ongoing support. They’re more efficient than emails or phone calls, especially when discussing design or technical queries where visuals are involved, being able to go through these together makes a difference, and it keeps the collaboration flowing.
Finding the right franchise is only half the equation. You also need to make sure that the training and support you’ll receive are aligned with your needs.
Ask about extra one-to-one sessions. Check that the franchisor is flexible and responsive. Make sure there’s a plan in place to help you get the most out of your onboarding experience.
Because the truth is, good training doesn’t just teach you how to do the job, it builds your confidence, accelerates your success, and can set the tone for your whole franchise journey.
This article comes courtesy of Mark Sewell at Raison Home UK, find out more about this In-Home KBB Design service.
