Ami Wood is based in Staffordshire and previously worked in admin and accounts for about 21 years. She explains:My husband and I have our own business, I feel that picking up the phone and having confidence is a transferable skill in both industries. I’ve never worked in sales before, it’s never been my thing to try and make a hard sell, but I just try to be myself. The Travel Franchise team are very supportive, and encouraging and the managers are always pushing me in the right direction. It fills you with confidence knowing that you have one of the UK's fastest growing travel agency franchises behind you." When Ami was younger, she used to go to theatre school in London and was in the same class as Amy Winehouse, Billie Piper and Matt Willis.