Ten great years and counting

It's been a decade of franchisee satisfaction for those at ActionCOACH

Ten great years and counting

For 10 straight years, the franchisees of ActionCOACH have been waxing lyrical about their more-than-satisfactory experiences with the company. Between 2013 and 2022, only two UK franchises were rated 5-Star for Franchisee Satisfaction every single year. These were ActionCOACH and Puddle Ducks.

This remarkable statistic has emerged following the latest survey undertaken by WorkBuzz who invited business partners from over 300 franchise brands to offer their opinions on company bosses and organisational structures. And WorkBuzz recently published the results of its annual Franchisee Satisfaction Benchmark Survey.

For 10 consecutive years, ActionCOACH franchisees have rated their franchise above average in every category, from rewards to culture, and from training to support. One of the company’s great success stories has been its ability to provide top-class, genuine peer support, for which their franchisees gave a 93% approval rating. This rose to 95% when it came to the category asking franchisees to give their opinions on products and services.

Ian Christelow, chairman at ActionCOACH UK, said, “I feel honoured to be part of a company with such a wonderful team. It is thanks to the collaborative nature of our support team, which has led to the company being awarded this prestigious 5-Star Franchisee Satisfaction status for a 10th year running. This award is another step towards our goal of wanting 100% of all UK business owners to know about ActionCOACH and the valuable work that we do – by the year 2029.”

Julie Wagstaff, managing director of ActionCOACH UK, added, “We’re thrilled to be one of the only two franchises enjoying a 5-Star status 10 years in a row. Achieving the 5-Star Franchisee Satisfaction Award year after year, is evidence of the excellence delivered annually by our head office support team, as well as our network partners.

“ActionCOACH thrives on having a positive word of mouth response within the business community. We’ve built a team of committed franchise partners who have bought into our culture of teamwork, and helping others to succeed.”

Sharon Weston, head of franchising at WorkBuzz, explained: “It’s a big achievement being recognised as a 5-Star franchisor, not just once, but 10 years running. This is especially impressive given the challenges of the pandemic. I’d like to congratulate Ian, Julie and the whole team on this amazing achievement. They have provided exceptional leadership during the entire last decade.”

To find out more about the franchise visit actioncoach.co.uk.

Andy Swales
Andy Swales