Cymphony provides inbound call handling, managed webchat, and our unique Lead2Success lead management service.

Franchise brands can outsource their communications to Cymphony and benefit from the experience and expertise of our outstanding team, who provide a market-leading customer service experience. As well as helping franchisees nurture lasting relationships with their customers, Cymphony prides itself on being able to turn interest into income with our lead conversion strategies. At an average 74%, Cymphony’ s lead conversion rate is aided by clever technology allowing skilled agents to react to new enquiries in a maximum of 90 seconds. 

The services Cymphony provide are bespoke and flexible, suitable for all franchise brands – big, small and everything in between. Flawless integrations ensure blending into existing systems are seamless, communicating key information concisely. The team at Cymphony are available 24/7, with a commitment to always providing world-class customer service, which, in turn, helps our clients to do the same.

Cymphony is proud to enjoy Carbon Neutral status.  The commitment to environmental causes is taken seriously. Outsourcing helps clients with the opportunity to reduce their carbon footprint. To discuss the bespoke solutions Cymphony could offer your franchise, visit or call us on 0333 800 2023.