For the fifth year in a row, Pink Spaghetti has been named as one of the three nominated finalists in the WorkBuzz Best Franchise Awards 2020/2, in the ‘Best Franchise – Less than £2m Turnover’ category.
What makes the awards unique is they are based on feedback from thousands of franchisees – meaning that they highlight the best franchises out there. Nomination as a finalist goes to the top 3 scorers in the Workbuzz Five Star Satisfaction Survey – as voted by their own franchisees. Pink Spaghetti had a remarkable 100% response rate and came away with a very impressive overall score of 94%.
Normally, the winners would be announced at the Best Franchise Conference – a physical event packed with best practice seminars. This year, due to the pandemic, the winners will be announced at our virtual awards ceremony on Wednesday 10th February
Co Founder, Vicky Matthews said, “We are so proud of this achievement. Our franchise business has grown steadily since we started in 2012 and we now have more than 50 franchisees, all of whom do a fantastic job serving small businesses across the UK.”
Impressively Pink Spaghetti scored 98% in General Satisfaction of franchisees and 100% of franchisees were proud to be a Pink Spaghetti franchisee and that they would all recommend Pink Spaghetti to others.
Co Founder Caroline Gowing commented, “What makes these awards so special is that they are based on feedback from thousands of franchisees across the UK – meaning they highlight only the best franchises out there. To be amongst this esteemed group is superb once again and proves that lower investment franchises can compete at the very top level.”
The Workbuzz Five Star Satisfaction Survey provides invaluable information to franchisors on what their franchisees think. Pink Spaghetti prides itself on how it uses the feedback from franchisees and each year suggestions from the survey are used to make improvements to the business. Last year feedback from franchisees led to a range of new services being introduced. Vicky said, “We really value the feedback and ideas we receive from franchisees. We are constantly striving to introduce new services and improve our offering to our franchisees. This report is always an excellent starting place”
What makes this feedback even more remarkable is the timing of the questionnaire! Caroline recounts, “We had arranged for the survey to go out to our franchise network at the end of March. Unfortunately, the date coincided with the day the UK was put into lockdown. We instantly thought the worst but we were pleasantly surprised when we saw the continued positive feedback”
Vicky said, “We were very lucky that during the lockdown our franchisees could continue to work and that our services became even more in demand as people need to move to virtual support. We have always prided ourselves on going above and beyond for our Franchisees and we believe we exceeded even our own expectations during 2020 and the (ongoing) Covid 19 pandemic.
Lockdown affected Franchisees, customers and colleagues in many different ways and we feel that our fast acting, clear thinking and innovative response meant we were able to support all key stakeholders in a positive and inspiring way.”
Pink Spaghetti is a Virtual PA Franchise, offering a 25th hour in the day to mainly small business customers.
For more information on current franchise opportunities with Pink Spaghetti please visit www.pink-spaghetti.co.uk
